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SELECT for Convenience Store Managers
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Survey Results for Jimmy
Sample | |
ID: | |
Test Date: 11/27/2009 1:50:21 PM | |
Organization: Standard Reports | |
This Report Is Confidential
Use This Report To Make Good Decisions
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Jimmy Sample 11/27/2009 1:50:21 PM
SELECT for Convenience Store Managers Details | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Job Task Responses:
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Jimmy Sample
11/27/2009 1:50:21 PM
SELECT for Convenience Store Managers Counterproductive Behaviors |
In this section, undesirable responses by the candidate to theft, job
commitment, work ethic, resistance to direction, safety, etc. questions
are presented. The total number of survey questions for each topic is
given in parenthesis. The candidate selected an undesirable response to
the following: |
WORK ETHIC (6 possible questions)
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Jimmy Sample 11/27/2009 1:50:21 PM
SELECT for Convenience Store Managers Interview | ||||||||||||
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Preparation:
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STEP 1: Open the InterviewHello, my name is ____________ and I'm the _____________ (your position). We're pleased that you are interested in this position. The purpose of this interview is to learn more about you and your work experiences. I will be asking you some questions about your previous experience, how you approach certain things, etc. You will probably see me jotting down some notes -- that's to help me remember better what you said after the interview is over. There are no correct or incorrect answers; what we want is to learn more about you. At the end, I'll leave some time to answer any questions you might have. If you are ready, we can begin. | ||||||||||||
STEP 2: Review the Application and Investigate Potential Problem Areas
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Example Questions:I see that you were unemployed from _____to _____. Please tell me about this period of unemployment.I see that you left your previous employer for personal reasons. Would you explain further? I noticed that you have changed jobs frequently in the recent past. Why? | ||||||||||||
STEP 3: Review Test Flags and Begin In-depth QuestionsWhile asking the following interview questions, be sure to listen and probe in the following areas:
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1. Tell me about your responsibilities in your previous jobs. Which did you like most and why? Also, which did you like the least and why? (Listen for likes and dislikes that may or may not fit this job.) | ||||||||||||
2. Have you ever worked in a sales job? How were you paid (e.g., hourly, commission, etc.)? How well did you do? (Probe for level of success in sales and compensation experience.) | ||||||||||||
3. Have you worked late hours or weekends in previous jobs? For how long? How did (would) you feel about working these hours? (Listen for willingness.) | ||||||||||||
4. Have you ever trained others to sell? What did you emphasize? (Listen for ability to train and sales knowledge.) | ||||||||||||
5. Tell me about a time when you were working on something and everything you tried seemed to be resisted or blocked. What things blocked your way? How did you get around them? (Listen for persistence and an ability to accomplish difficult things.) | ||||||||||||
6. Describe an experience in the past when you found it appropriate to ignore a company policy or procedure. What did you do and why? (Did he show good judgment? Willingness to follow policy?) | ||||||||||||
7. As a manager, what tasks should you delegate and what tasks should you do yourself? (Listen for a balance between willingness to do the work himself and an ability to ask others to do the work.) | ||||||||||||
8. Have you been responsible for hiring new employees in your past job(s)? What do you (would you) look for when hiring someone? (Listen for a practical, sensible approach and good judgment about people.) | ||||||||||||
9. Have you ever been in a situation where you had to tell someone they were performing poorly? What happened and what was the outcome? (Listen for the courage to supervise and good judgment about people.) | ||||||||||||
10. What would be sufficient reason to fire an associate? What would you say to him? How difficult would it be for you to do? (Listen for good judgment.) | ||||||||||||
11. Think about the last time that you received a customer complaint. What was the feedback and how did you respond? (Listen for openness, tact and the ability to handle the customer.) |
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If you are still concerned about the Performance Flag areas, here are some additional questions to ask:Low Leadership Inclination: Tell me about jobs or situations in which you were placed in a position of leadership. What are your strengths in these types of roles? Your weaknesses? (Listen for a comfort with and willingness to lead a small group.)Poor Judgment: We all face problems at work that are difficult to solve. Tell me about a problem for which you made a poor decision. What happened? Describe a situation in which you and your boss disagreed on the best course of action. Why did you disagree? (Listen for a tendency to allow personal feelings or biases to color his/her judgment.) |
Jimmy Sample
11/27/2009 1:50:21 PM
SELECT for Convenience Store Managers Interview | |||||||||||||||||||||||||||||||||||||||||||||
STEP 4: Conclude the InterviewThose are all the questions that I have for you. I appreciate the time that you have given to me. Is there anything that you would like to ask me? | |||||||||||||||||||||||||||||||||||||||||||||
STEP 5: Make the Hiring Decision
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Use the following checklist to guide your decision. Please indicate
your recommendation and write your comments in the appropriate
Recommendation box. In addition, write your initials in the Initials
column.
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