CS v2 r i m cpb_att n | |
SELECT for Retail Clerk/Cashier
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Survey Results for Tom Sample
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ID: | |
Test Date: 11/16/2009 3:47:17 PM | |
Organization: Standard Reports | |
This Report Is Confidential
Use This Report To Make Good Decisions
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Tom Sample
11/16/2009 3:47:17 PM
SELECT for Retail Clerk/Cashier Results | ||||||||||||
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Random Response:A check for random responding. If Invalid, the candidate could not or did not read the test well enough to avoid responding randomly, and these results should not be used. |
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Integrity Index:A measure of the candidate's attitudes about personal integrity and work ethic. |
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Retail Math Score:A measure of retail math and basic numerical reasoning skills. |
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Performance Index:A measure of the traits associated with successful performance in this job. |
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Performance Sub-scale Analysis:The table presents the candidate's scores for each sub-scale of the Performance Index. Flagged areas should be probed in the interview. |
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Tom Sample
11/16/2009 3:47:17 PM
SELECT for Retail Clerk/Cashier Details | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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Job Task Responses:
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Tom Sample 11/16/2009
3:47:17 PM
SELECT for Retail Clerk/Cashier Counterproductive Behaviors |
In this section, undesirable responses by the candidate to theft, job
commitment, work ethic, resistance to direction, safety, etc. questions
are presented. The total number of survey questions for each topic is
given in parenthesis. The candidate selected an undesirable response to
the following: |
JOB COMMITMENT (10 possible questions)
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Tom Sample
11/16/2009 3:47:17 PM
SELECT for Retail Clerk/Cashier Interview | ||||||||||||
Preparation:
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STEP 1: Open the InterviewHello, my name is ____________ and I'm the _____________ (your position). We're pleased that you are interested in this position. The purpose of this interview is to learn more about you and your work experiences. I will be asking you some questions about your previous experience, how you approach certain things, etc. You will probably see me jotting down some notes -- that's to help me remember better what you said after the interview is over. There are no correct or incorrect answers; what we want is to learn more about you. At the end, I'll leave some time to answer any questions you might have. If you are ready, we can begin. | ||||||||||||
STEP 2: Review the Application and Investigate Potential Problem Areas
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Example Questions:I see that you were unemployed from _____to _____. Please tell me about this period of unemployment.I see that you left your previous employer for personal reasons. Would you explain further? I noticed that you have changed jobs frequently in the recent past. Why? | ||||||||||||
STEP 3: Review Test Flags and Begin In-depth QuestionsWhile asking the following interview questions, be sure to listen and probe in the following areas:
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1. Tell me briefly about your last job? Which aspects did you like most? Why? Also, which did you like the least? Why? | ||||||||||||
2. Have you ever worked or volunteered in a position where your primary responsibility was to assist or serve people? How did you like it? How successful were you? (Probe for willingness to serve the needs of others.) | ||||||||||||
3. What type of boss do you prefer and why? | ||||||||||||
4. What type of people do you like to work with? Why? | ||||||||||||
5. What kinds of things frustrate or irritate you at work? How do you handle them? Please give me an example. | ||||||||||||
6. Think about the last time that you received negative feedback from someone. What was the feedback and how did you respond? | ||||||||||||
7. Describe for me how you would approach a customer at our store. What would you say? | ||||||||||||
8. What did/would you do if a customer did not want to buy your product or service? | ||||||||||||
9. Sooner or later we all have to deal with a customer who has unreasonable demands. Think of a time when you had to deal with an unreasonable request. What did you do? |
If you are still concerned about the Performance Flag areas, here are some additional questions to ask:Low Acceptance of Diversity: What types of co-workers do you like? What kind do you dislike? Describe situations in which you have provided service or done things for other people. What did you do? How did they respond? Are there some types of people you do not like to serve (help)? Why? (Listen for prejudices or biases that may influence how he/she would behave with co-workers and others on the job.) |
Tom Sample
11/16/2009 3:47:17 PM
SELECT for Retail Clerk/Cashier Interview | |||||||||||||||||||||||||||||||||||||||||||||
STEP 4: Conclude the InterviewThose are all the questions that I have for you. I appreciate the time that you have given to me. Is there anything that you would like to ask me? | |||||||||||||||||||||||||||||||||||||||||||||
STEP 5: Make the Hiring Decision
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Use the following checklist to guide your decision. Please indicate
your recommendation and write your comments in the appropriate
Recommendation box. In addition, write your initials in the Initials
column.
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